Customer Service Representative Eastern Central Europe
Job family : Business Development |
Position : Sales |
Area : Poland |
Region : Eastern Central Europe |
Contract : Permanent position |
recrutements@adisseo.com
Key responsabilities
Welcome diversity and apply as you are!
At Adisseo, we cherish value of diversity whatever it may be.
Feeding more than 9 billion people by 2050 in a high-quality, affordable, safe and sustainable way is one of the major challenges facing humanity and it is the “raison d’être” of ADISSEO.
By joining Adisseo, you will join committed women and men who make the difference every day to contribute to this challenge.
By joining Adisseo, you will integrate in a dynamic international environment.
By joining Adisseo, you will discover a world of opportunities for every stage of your career by being an actor to your professional journey.
Don’t hesitate any longer and apply now!
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Missions of the job
In this role, you will be responsible for owning/managing the customer experience of our customers by proactively identifying issues & building relationships.
Tasks and responsibilities
- Customer Relationship management
- Collect customer information to manage reliable, up to date and compliance customer master data
- Customer claim management by capturing, collecting and managing answers in accordance with our service level agreement
- Manage order preparation, registration and follow-up
- Management and contract/orders follow-up
- Coordination of customer deliveries together with plant supply chain
- Check and follow-up of product allocation
- Follow-up order with transporters
- Validation and transmission of invoices
- Coordination of payment of agent commission and volume rebate
- Transport cost optimization
- Anticipating various issues on orders
- Supply Chain & logistics activities
- Coordination with the local stock to arrange deliveries
- Monitor the local stock level according to sales forecast
- Organize the stock replenishment
- Sales support and coordination
- Provide status of contracts, orders and product allocation follow-up
- Participate to sales forecast when required
- Close collaboration and coordination with local Customer service logistic
- Anticipate back-up activities within Customer Service team to ensure business continuity
Main Skills
SOFT SKILLS
- Customer oriented
- Good Stakeholder management skills
- Excellent interpersonal and communication skills
- Energetic, well-organized, self-Initiated and coordination skills
- Good analytical and problem solving-ability to identify creative solutions
- Good process understanding
- Ability to work in a matrix organization
- Ability to work under pressure, keeping quality in focus
HARD SKILLS
- Good knowledge of MS Office programs
- Knowledge of SAP ECC
- Knowledge of a Sales force package
- Languages: Polish, English is mandatory, in speaking and in writing
- Languages: Polish, English and Russian is mandatory
EDUCATION
- Bachelor’s Degree is required (Sales administration / International trade)
- Minimum 5 years of experience in a Customer Service function
What we offer
- A permanent full-time job, based in Poland, with the possibility to work hybrid
- A great opportunity to learn new things and to gain more experience in customer service
- A challenging position, in a fun and dynamic team
- An attractive salary package with fringe benefits
- Relevant on-the-job training with an extensive onboarding program
- A great environment to work in
- Part of a worldwide leader company in animal nutrition with a great focus in sustainability
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